Turbopass, Florence City Pass and Flex Pass
The Florence City Pass and the Florence Flex Pass are issued by Turbopass GmbH. Questions about a booking, a change of date or a cancellation go to the Turbopass contact form. Keep the transaction number from your confirmation e-mail at hand.
Open Turbopass contact
Tiqets, Florence Pass and dome booking
The Florence Pass and the Uffizi & Accademia Pass are sold by Tiqets, as is the priority booking for Brunelleschi's dome. The Tiqets help centre answers questions about payment, ticket download and the reserved time slots. Keep the order number from your booking confirmation at hand.
Open Tiqets support
GetYourGuide, Firenzecard booking
The Firenzecard booking runs through GetYourGuide. Questions about the order, the voucher or a refund go to the GetYourGuide help centre, which also manages the booking itself. Keep the booking reference from your confirmation at hand.
Open GetYourGuide help
Opera del Duomo, dome and monuments
The dome, Giotto's bell tower, the Baptistery, Santa Reparata and the cathedral museum are run by the Opera di Santa Maria del Fiore. Questions about a dome time slot, an identity check or the opening days of the monuments go to its ticket service.
Firenzecard, the pass of the city
The Firenzecard is issued by the Comune di Firenze with Firenze Musei. Its service pages cover the app, the activation at the first museum, the museums of the circuit and the restart of an expired card. For a booking made through GetYourGuide, use the help centre above.
Feel Florence, questions about the city
Questions about Florence itself, opening hours, events or getting around? Feel Florence is the visitor information service of the Comune di Firenze. For a booked pass, contact the issuer above.
