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Florence Cards

FAQ

Common questions about the Florence passes

Common Florence pass questions

Choosing a pass

Which Florence pass is the right one? +

That depends on where your visit is heading. The Firenzecard is the city's own museum pass and opens the whole circuit for 72 hours, which suits a museum-heavy stay. The Florence City Pass mixes the two headline galleries with tours and smaller houses over 1 to 7 days, the Florence Flex Pass lets you pick two to seven of them within 30 days. The Brunelleschi Pass is the only way onto the dome. The comparison matches each pass to a trip.

Is a Florence pass worth it at all? +

Only if you visit several paid houses that the pass actually covers. Two museum entries rarely carry the price of a package on their own, and what you pay for on top is the reserved time slot, the tours and the convenience of one purchase. The prices page shows how each ladder is built and from which duration a pass starts to earn its keep.

What if I only want to see the Uffizi? +

Then buy the single ticket. A timed named ticket at the official ticket office costs far less than any pass, visitors under 18 enter free and EU citizens aged 18 to 25 pay a reduced rate. The Uffizi ticket page sets out the booking rules, the opening hours and the free days.

Does it make sense to buy two passes? +

For the dome, often yes. No museum pass reaches the monuments of the Piazza del Duomo, so a visitor who wants both the galleries and the climb pairs a museum pass with the Brunelleschi Pass. Two museum passes side by side make little sense, because the Firenzecard and the Florence City Pass both carry the Uffizi and the Accademia.

Buying and delivery

Where do I buy each pass? +

On the pass page here, and the purchase is completed with the issuer. Turbopass issues the Florence City Pass and the Florence Flex Pass, Tiqets sells the Florence Pass, the Uffizi & Accademia Pass and the priority booking of the Brunelleschi Pass, and the Firenzecard is booked through GetYourGuide.

How do I receive the pass? +

Digitally in every case. The Florence City Pass arrives by e-mail as a QR code, the Tiqets packages as e-tickets with their time slots, and the Brunelleschi booking as a voucher for the meeting point at the dome. The Firenzecard is the exception with two forms: a physical card with its kit, or the digital card in the Firenzecard app for iOS 16 and Android 11 upwards.

Do I have to pick a date when I buy? +

Mostly yes. The Florence City Pass asks for a start date and reserves the Uffizi and Accademia slots with the purchase. The Tiqets packages are bought for a start date and a fixed set of time slots, and the Brunelleschi Pass is bought for the day of the dome climb. Only the Firenzecard starts with your first entry instead of a chosen date.

Which of these passes are official? +

Two of them. The Brunelleschi Pass is the pass of the Opera di Santa Maria del Fiore, which runs the monuments of the Piazza del Duomo, and the Firenzecard is the museum pass of the Comune di Firenze. The Florence City Pass and the two Tiqets packages are commercial products that bundle admissions and tours.

Validity and activation

How is validity counted? +

Four different ways. The Florence City Pass runs for 1 to 7 consecutive days from your start date. The Brunelleschi Pass runs for 3 calendar days from the date you choose. The Firenzecard counts 72 hours from your first entry. The Tiqets packages have no run at all, only the time slots you booked.

When does the Firenzecard start? +

At your first museum entry, not at purchase and not at download. From that moment the 72 hours run without a pause, and each museum of the circuit can be visited once. If the time runs out with houses still unseen, the digital card can be restarted for another 48 hours within twelve months, at extra cost, and only for museums you have not yet entered.

Do the days of the City Pass have to be consecutive? +

Yes. The days run from your start date without a break, so a pass bought for a Friday start ends on the last of those consecutive days whether you used them or not. Plan the two reserved museum slots inside that run, and put the walkable sights on the days between them. If your dates are open, the Florence Flex Pass from the same issuer runs 30 days from the first visit instead.

What does a Brunelleschi Pass day mean exactly? +

A calendar day, not 24 hours. The pass covers the day you chose and the two that follow, from midnight of the first day, and each monument is entered once inside that window. Only the dome is tied to a time; the bell tower, the Baptistery, Santa Reparata and the museum can be taken on any of the three days without a reservation.

Time slots and reservations

Do I still need a time slot with a pass? +

At the Uffizi, the Accademia and the dome, yes. A pass replaces the ticket, not the slot. Turbopass reserves the two museum slots with your purchase, Tiqets fixes them per module at booking, and the Firenzecard lets you book the Uffizi slot in its app at no extra charge. The attractions page lists it house by house.

Who books the dome slot? +

You do, with the date of your booking. The Brunelleschi Pass carries one dome time slot, and it falls on the first day of validity. With the priority booking a host meets you at the Porta dei Cornacchini on the north side of the cathedral; the other monuments need no appointment at all.

What happens if I am late for the dome? +

Five minutes are tolerated at the meeting point, and after that the slot is gone. Bring an identity document, because it has been checked at the dome since 1 March 2025, and leave large bags at the storage point on Piazza Duomo. The climb is 463 steps with no lift, and visitors under 18 go up only in the company of an adult.

Can I move a reservation? +

Not on the passes compared here. The Brunelleschi reservation cannot be changed or cancelled, the Tiqets packages cannot be rebooked, and a reserved museum ticket inside the Florence City Pass can be excluded from a refund once it has been issued. Choose the date carefully, and check the closing days before you fix it.

Museums and the dome

Which pass gets me onto Brunelleschi's dome? +

The Brunelleschi Pass, and as a premium option the Duomo module of the Florence Pass, which carries a surcharge. No museum pass reaches it: the dome belongs to the Opera di Santa Maria del Fiore, which sells the monuments of the square itself. The Firenzecard and the Florence City Pass both stop there.

Is the cathedral itself included? +

The cathedral needs no ticket. Entry to Santa Maria del Fiore is free, and only the queue stands between you and the nave. What costs money is the dome above it, Giotto's bell tower, the Baptistery, the excavations of Santa Reparata below the floor and the Opera del Duomo Museum, all of them sold on the Opera's own passes.

Which museums does the Firenzecard cover? +

The museums of the city's circuit, each once, among them the Uffizi, the Accademia, Palazzo Vecchio, the Pitti Palace, the Bargello, the Medici Chapels, the Brancacci Chapel and the Boboli Gardens, with the special exhibitions in those houses and the museum reservations at no extra charge. The attractions page compares that circuit with what the commercial packages cover.

What is closed when? +

The Uffizi, the Accademia and the Pitti Palace close on Mondays. The Opera del Duomo Museum closes on the first Tuesday of the month, and the whole Duomo complex on 25 December, 1 January and Easter Sunday. The mosaics of the Baptistery ceiling are hidden behind restoration work at the moment, which is worth knowing before you plan the visit around them.

Prices, children and free entry

Do children pay less? +

It depends on the issuer. The Florence City Pass has a teen rate from 15 to 17 and a child rate from 5 to 14, with under-fives free. The Firenzecard is an adult card that carries family members under 18 for nothing. The other products price children by the rules of each museum. The ladders are on the prices page.

Who enters the state museums free? +

Everyone under 18, with a free ticket that still has to be issued, and everyone on the first Sunday of the month, when no reservation is taken. EU citizens aged 18 to 25 pay a reduced rate at the Uffizi, the Accademia, the Pitti Palace and the Bargello. That is why a pass rarely pays off for young visitors.

Is a pass worth it for a family? +

Less often than for adults travelling alone. Children and teenagers under 18 enter the state museums free anyway, so the adult tickets carry the whole sum. The Firenzecard is the exception worth checking, because the family members under 18 travel on the adult card and the museum reservations cost nothing on top.

Do I still pay a reservation fee at the museums? +

Not inside the passes. The Firenzecard books the Uffizi slot in its app at no extra charge, and the packages of Turbopass and Tiqets fix their slots when you buy. At the gate, on the other hand, a reservation made directly with the museum is charged, which the Uffizi ticket page sets out with the official rates.

Cancellation and changes

Can I cancel a pass? +

Only one of them. The Florence City Pass is refunded while nothing has been used, no ticket has been issued and no reservation has been made, against a handling fee, and inside 24 hours of the start date nothing is refunded at all. Reserved museum tickets can be excluded even then. The Tiqets packages and the Brunelleschi booking carry no refund.

What happens if a museum is closed on my day? +

A closed house is not refunded inside a pass. Check the closing days before you fix the date, keep a second museum on the list for Mondays, and remember the first Tuesday of the month at the Opera del Duomo Museum. The attractions page notes the closing days next to each house.

Can I rebook a time slot instead of cancelling? +

No. The Tiqets packages cannot be rebooked, and the Brunelleschi reservation cannot be changed. With the Florence City Pass the museum reservations are made by Turbopass at purchase, so a change means contacting the issuer rather than the museum. Treat the date you enter as fixed.

Book a pass

Question answered? The passes at a glance

Every Florence pass with its validity and its starting price. Each pass page answers the questions specific to that pass before the booking step.

Question answered, pass next

Compare the passes on the start page and open the one that fits. The booking step sits on its page.